This policy applies to (USA) orders. This policy ensures that you are aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
A. SHIPPING COSTS
Free Shipping.
B. TRANSIT, HANDLING & ORDER CUT OFF TIME
Generally, shipments are in transit for 2– 5 days (Monday to Friday).
Order cut-off time will be 05:00 PM d time zone (GMT-05:00) Eastern Standard Time (New York)
Order handling time is 1 – 2 business days (Monday to Friday).
C. DELIVERY TERMS
We use the USPS
D. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please get in touch with us within 24 hours of placing your order at info@extrashade.com
E. CANCELLATIONS
If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.
F. PARCELS DAMAGED IN TRANSIT
If you find a parcel damaged or in transit, please reject the parcel from the courier and contact our customer service. If the parcel has been delivered without your presence, don’t hesitate to get in touch with customer service for the next steps.