refund-return-policy

Refund & Return Policy

Our Refund and Return Policy:

Our Refund and Return Policy is subject to our basic Terms and Conditions so be sure to read and understand our Terms and Conditions

We believe in complete customer satisfaction. If you are not satisfied with your trial for any reason, simply contact us at 1-888-637-5274 within 14 days of placing your order to process your return for the unused part of the product and you will only be billed for shipping and handling. No further charges will be made.

To return a product, you will need to obtain a Return Merchandise Authorization (RMA) number by contacting us at 1-888-637-5274, or by email at:Support@tryextrashade.com. Our customer service department will email you an RMA number within 24-48 hours of your request. Please ensure that the RMA number is clearly visible on the outside of the package. We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. Failure to use the product(s) does not constitute a basis for refusing to pay any associated charges (i.e. trial charge). Returned merchandise requires a delivery confirmation from the shipping provider. We will not provide any refunds or accept any returns for any cancellations of trial orders made more than 14 days after placing your trial order. RMA’s may take up to 7 days to process once they are received.

Please note:

1. We cannot process or refund packages marked “Return to Sender.”

2. Refunds will be issued to the same credit card that was charged when ordering the product.

Returned products must be sent to the following address:

EXTRASHADE Return Department

Attn: Return Department

P.O Box 170416

Brooklyn, NY11217

RMA # ___________________

Be sure to write your RMA # on the outside of the envelope for proper account credit.

Please note the following terms:

• Trials are subject to billing for the balance of purchase price of the product after the specified trial period (i.e., 14 days). To prevent this billing, you must first obtain your RMA number by contacting customer support within the time frame of your trial period and return the unused product within 30 days from the order date, as stipulated above.

• Packages marked “Return to Sender” will NOT be processed or refunded. Returned packages will only be refunded with a RMA number that was provided by Customer Service. Call Customer Service at 1-888-637-5274 for your RMA number. RMA numbers are good for 30 days.

• Refunds will only be issued to the same credit card to which they were charged.

• Customer is responsible for return shipping charges.

• After the warehouse receives your return, it generally takes 2 business days to process your return. Please keep in mind that your bank typically posts credit in the billing cycle in which it was received. Therefore, the number of days it takes for credit to post to your account may vary, depending on your banking institution’s billing and credit schedule.

• Our customer service representatives may offer you a discounted price or partial refund if you call to cancel your account. You may accept or reject the discounted price or partial refund. If you reject the discount or partial refund, then in order to obtain your refund you will be required to return the product to us using an RMA number as described above. If you accept the discount or partial refund, you agree to waive your right to return this order.

Reversals and Chargebacks

We consider Chargebacks and reversals as potential cases of fraudulent use of our services and/or theft of services, and will be treated as such. We reserve the right to file a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a client if there is fraudulent use and or theft of services.

Billing & Customer Support:

We welcome all support inquires by the following methods:
Phone Support:
Toll Free: 1-888-637-5274
EXTRASHADE
Returns:
P.O Box 11217
Brooklyn, NY11217
Toll Free Telephone: 1-888-637-5274
Email: support@Tryextrashade.com

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